Crisis Call, Police Response: How the 988 Hotline Became Another Path to Armed Intervention
Three years after the federal government unveiled 988 as a transformative alternative to dialing 911 during mental health emergencies, the line is still routing a troubling share of callers to law enforcement rather than clinicians. Chronic underfunding, absent mobile crisis infrastructure, and political inertia have hollowed out the reform before it could take root. For Black Americans and people experiencing homelessness, the stakes of that failure are not bureaucratic — they are existential.